Garage Growth Labs

Overview

Reviews & Google Business is our monthly engagement to manage your Google Business Profile, automate review collection from real customers, and monitor your reputation across 30+ platforms.

What we deliver each month

Google Business Profile setup, optimization, and weekly posts;
Q&A monitoring and response within 24 hours;
12+ photos uploaded per month;
Automated review-request SMS + email to your customers;
Smart routing (happy customers → public review, unhappy → private feedback);
Review responses (positive + negative) within 24 hours;
Cross-platform monitoring across 30+ sites;
Schema review markup so star ratings show in Google search;
Monthly reputation report + quarterly strategy call.

Review platform compliance

We follow each platform's published guidelines on review solicitation:

Google — we ask all customers (not just happy ones) and never offer incentives in exchange for reviews.
Yelp — we do not solicit Yelp reviews (against Yelp's policy). We monitor and respond to existing Yelp reviews.
TripAdvisor, Trustpilot, BBB, industry-specific sites — we follow each platform's specific solicitation rules.

No fake reviews — ever

Hard rule

We do not write, buy, fabricate, or coordinate fake reviews under any circumstances. We will decline if you ask us to. Fake reviews break the law in most jurisdictions (FTC rules in the US, Consumer Rights Act in the UK, ACCC enforcement in Australia) and permanently damage your business when discovered.

We do help you flag obviously fake negative reviews on your profile via Google's official dispute process. Real customers, real reviews.

Multi-location pricing

Base price includes up to 3 locations. Each additional location is billed at a flat add-on of $99/mo (£85 / CA$129 / A$139). Multi-location dashboards consolidate all locations into one view at no extra cost.

Customer data

To trigger review requests, we need access to your customer contact list (phone or email). You confirm you have lawful basis to share that data with us and to send marketing messages to those customers under applicable law (CAN-SPAM, GDPR, CASL, Spam Act).

We process customer contact data only for review-request automation. We don't reuse it across clients. Data is deleted within 90 days of cancellation.

Minimum term & billing

3-month minimum. Then month-to-month, cancel any time. Billing runs monthly via Stripe in your local currency.

Your responsibilities

Add us as a Manager on your Google Business Profile;
Provide customer contact data (or connect your booking/POS system);
Approve any responses we draft that involve sensitive incidents;
Don't ask us to remove legitimate negative reviews — we'll respond, not erase.

Cancellation

After the 3-month minimum, cancel any time. All assets (your GBP, your reviews, your newsroom dashboards) stay with you. Standard refund eligibility per the Refund Policy.

Reviews & Google Business Terms.